FAQs

1. How can I contact you?

You can reach us by email at furlabsofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Can products be shipped to me if I live outside the US?

Yes, we offer international shipping options. Please check the shipping information at checkout to confirm if we can deliver to your location.

3. What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To initiate a return, please contact us at furlabsofficial@gmail.com.

4. Can I get a refund on my product?

Yes, if your return is approved, you will be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

6. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please reach out to us for clarification.

7. How long does shipping take?

Shipping times vary based on your location and the shipping method selected at checkout. Typically, domestic orders can take between 5 to 10 business days, while international orders may take longer.

8. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please check the payment options available at checkout for more details.

10. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are continuously evaluating our product offerings and may consider this option in the future.